Shipping Policy

Shipping Rates & Delivery Estimates

Shipping options and applicable charges are displayed at checkout based on the order, shipping destination, and available delivery methods.

Any delivery timeframes provided on our website or at checkout are estimates only and are not guaranteed unless expressly stated otherwise. Delivery times may vary due to carrier delays, weather, holidays, high shipping volumes, address issues, or other circumstances outside of our control.

Order Processing

Orders are generally processed during our normal business hours, Monday through Friday, excluding holidays.

Processing times may vary depending on order volume, product availability, promotions, and other circumstances. During holidays, promotional events, or periods of unusually high order volume, additional processing time may be required.

Once an order has been submitted, we may not be able to make changes to the items, shipping address, or shipping method. Please review your order carefully before completing your purchase.

If an order cannot be fulfilled as expected, we will contact you with available options as appropriate.

Expedited Shipping

Expedited shipping options may be available for eligible orders and destinations and will be displayed at checkout when available.

Selecting an expedited shipping method generally applies to carrier transit time and does not necessarily reduce order processing time. Expedited shipping does not guarantee delivery by a specific date unless a specific delivery commitment is expressly provided at checkout.

Order Tracking

When your order ships, you will generally receive a shipping confirmation containing tracking information.

Tracking information may take some time to become active or update after the shipping label is created. Please allow additional time for carrier systems to reflect the latest shipment status.

Shipping Destinations

We currently ship to eligible addresses within the United States and its territories where available through our shipping providers.

Available shipping methods, rates, and destinations are subject to change and will be displayed at checkout.

We currently do not offer international shipping. Shipping availability may change as we expand our services.

Lost, Delayed, or Undeliverable Packages

Once an order has been transferred to the shipping carrier, delivery is subject to the carrier's handling and delivery procedures.

If your package appears to be delayed, lost, or otherwise experiencing a delivery issue, please contact us and we will assist you in determining the appropriate next steps.

For packages returned to us because of an incorrect, incomplete, or undeliverable address, we may contact you regarding available options. Additional shipping charges may apply if a package needs to be reshipped.

We recommend carefully reviewing your shipping information before completing your order.

Delivered but Missing Packages

If tracking indicates that a package was delivered but you cannot locate it, please first check with household members, neighbors, building management, or other locations where the carrier may have left the package.

You may also wish to contact the applicable carrier directly using the tracking information provided.

Please contact us if you need assistance investigating a delivery issue. We will work with you and the carrier, as appropriate, to help resolve the issue.

Incorrect or Missing Items

If you receive an item that is different from what you ordered, or an item appears to be missing from your shipment, please contact us at chat@theglowbeautyshop.com as soon as reasonably possible.

Please include your order information and, when applicable, photographs of the items received and packaging so that we can investigate and determin