Refund policy
Return Policy
Returns of full-price merchandise must be made within 30 days of your order delivery date. Returned products must be new, unopened, and in their original condition. Any open items are not eligible for refund or exchange. Please email us at chat@theglowbeautyshop.com with your order number and the product(s) you’d like to return for shipping instructions. Items returned without a Return Authorization Number are not eligible for a refund.
All Sale items, Special Discount Offers, and purchases made during Special Sales Events (including free shipping, gift with purchase, pop-up, etc.) are final sale and are not eligible for return/refund. Please check the parameters of the promotion before purchasing.
Within 7 days of our receiving your return, your refund will be processed after an inspection, and a credit will be automatically applied to the original method of payment. Your refund will include the cost of the item, plus any applicable sales tax. Depending on your credit card company, it may take an additional 3-7 business days for the refund credit to be posted to your account.
Return Shipping Fees:
- The responsibility for return shipping fees lies with the purchaser. The original shipping fees paid are non-refundable.
- Additionally, a 15% return service fee will apply.
- If your order qualified for free shipping and you are returning a product for a reason other than it being defective or different from what you actually ordered, you will be responsible for paying the return shipping costs as well as the original shipping costs that were waived by the free shipping policy.
- Refused shipments will not be refunded.
International Orders:
- We do not accept returns on international orders.
- We are not responsible for undeliverable packages due to incomplete/incorrect shipping addresses or packages that are refused by the Customs of the destination country.
- Refunds are not issued for undeliverable international packages.
We monitor return activity carefully for abuse and reserve the right to limit returns/refunds. Orders, returns, and/or refunds may be refused at our discretion.
Damaged Items During Shipping:
- In the case of items damaged during shipping, please SAVE THE PACKAGE, PACKING MATERIALS, AND THE DAMAGED ITEM(S) and email us immediately at chat@theglowbeautyshop.com
Additional Legal Provisions:
- This return policy is governed by and construed in accordance with the laws of [State/Country]. Any disputes arising out of or relating to this policy shall be resolved exclusively in the courts of [State/Country].
- By making a purchase, you agree to comply with the terms and conditions of this return policy.
- We reserve the right to amend this return policy at any time. Any changes will be posted on our website and will apply to orders placed after the date of such changes.
If you have any questions regarding this policy, please contact us at chat@theglowbeautyshop.com